Joovii Auspost MyPost Business

First off support staff are excellent with this App. I installed it over a year ago and needed help activating it as I am a novice. They replied the same day and sorted my issues and it was up and running. Fast forward to this week and due to changes on my side the app stopped working. I emailed support and within 1hour had a reply. With their help again it was back up and running. It is very rare to find service that fast these days.
The App is fantastic, I sell many various sized products and with their App it links to my Australia Post account I setup and Automatically quotes the correct shipping for the customer at checkout. This prevents me under charging for freight and losing money.

Great work to all of the team, if I could give 10 starts I would.

I run two different Shopify stores, one is on a basic plan and one is on a Shopify plan. Joovi is the MUST-have for ease of use and compatibility. I have now tried all the Auspost apps and must say Joovi ticks more boxes than the others. As one business is on my post business and the other is on eparcel I found that other apps would cater only to one or the other. Ie another app won't let you print in A6 thermal for my post labels only for eparcel.

Additionally, we had issues with the other apps opening up outside of Shopify which caused issues when changing or updating customer details or package dimensions. We don't have a set-size package for all our products. Joovi opens inside of the Shopify backend so it doesn't have issues populating changes.

But what makes this app stand out from the others is the support. Any issues I have had with my API integration were sorted within 24 hours but I emailed them a couple of suggestions to improve my workflow and they were implemented overnight. I would give 6 stars for support.

Something to note on all the Auspost apps
If you are on a basic plan and you want Shipping calculated at the checkout for the customer, Shopify will charge you $20USD/PM to have this activated. On the Shopify plan if you pay for the plan yearly upfront it doesn't cost any extra but if you do month to month subscription then Shopify will charge you an additional $20USD/PM

Thanks Joovi and I hope my review helps others navigate the shipping rabbit hole

Excellent support during intial set up of app and follow up calls for detailed configuration for our business. Demonstrated keen interest in understanding our business and also provided insights & ideas for cost reduction and improving shipping efficiencies. Andrew is a patient listener and went out of his way to provide support. Highly recommend this app.