S: Returns, EU Withdrawal
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Manage returns with an automated returns and exchanges portal, return tracking & EU Withdrawal forms
Looking for a smarter way to manage returns? With Synctrack Returns & Exchanges (RMA) by the Synctrack team, you can streamline returns and exchanges through an automated returns portal, return label generation, refunds, store credit, and powerful analytics. Integrate with 2,900+ carriers, automate return workflows, and stay compliant with evolving regulations through built-in return management tools, including support for EU Withdrawal Forms effective June 19, 2026.
- Self-serve return & EU Withdrawal Forms for compliance (effective June 19, 2026)
- RMA: Automate return labels generation & tracking with 2900+ carrier integration
- Reduce refund with exchange or refunds by store credit, gift card, discount code
- Auto-sync returns status to Shopify & create unlimited return rule & workflows.
- Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more
Languages
English, Japanese, German, French, Spanish, Korean, Chinese (Simplified), and Vietnamese
Works with
- Customer accounts
- Shopify Flow
- Shopify Admin
- Australia Post
- FedEx
- Gorgias
- Sendcloud
- Shippo
- Shipstation
Categories
Return options
Labels and packaging
Managing shipments
Pricing
Choose the plan that best fits your business.
STARTER
Free
Features
- Limited to 5 return requests/month
- Branded return page/ portal
- Email notifications
- Basic refunds & exchanges
- Return policy & window
- Packing slip & return label
- Live chat support 24/7
PROFESSIONAL
$19.99 / month
or $191.90/year and save 20%
Only $1 for first-month subscription. Up to 60 return requests/month
Features
- All features in Free, plus
- Exchange for different variant
- Refund to store credit
- Refund to gift card, discount code
- EU Withdrawal form effective 06/19/2026
- Return/Exchange fee
- Exchange upsell
- Advanced eligiblity rules
7-day free trial
PREMIUM
$49.99 / month
or $479.90/year and save 20%
Only $1 for first-month subscription. Up to 120 return requests/month
Features
- All features in Professional, plus
- Unlimited return automation rules
- Unlimited condition-based workflow
- Automatic return shipment tracking
- Shopify sync manage returns in one place
- Exchange for a different product
- Return for BOGO/Bundle
- Advanced return analytics
14-day free trial
ENTERPRISE
$149.99 / month
or $1,439.90/year and save 20%
Only $1 for first-month subscription. Up to 300 return requests/month.
Features
- All in Premium, plus:
- Multi-store: 2+ stores
- Integrate your preferred WMS
- Returns API & Webhook
- Manage portal access for team members
- Custom integrations
- Pre-build integration
- Dedicated onboarding support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants find this app valuable for streamlining returns, reducing customer support time by enabling self-service return requests. It automates approvals and statuses, enhancing efficiency. The user-friendly interface allows customization of the return portal. It offers automated tracking and customizable policies, supporting complex workflows. Seamless Shopify integration ensures smooth navigation. Merchants praise the quick setup and reliable performance, with responsive 24/7 support providing quick solutions and customized features.
SyncTrack Returns is a very good and reliable app.
The return process is smooth and easy to manage.
Their customer support is excellent and handled all my doubts very patiently.
Overall, it’s a great solution for managing returns efficiently.
Thank you so much for the thoughtful review! 😊🌟
We’re really happy to hear Synctrack: Returns & Exchanges has been reliable for you and that the return process feels smooth and easy to manage. It’s also great to know our support team could patiently address all your questions 💙
We truly appreciate your feedback and are glad the app is helping you manage returns more efficiently. Thanks again for choosing Synctrack: Returns & Exchanges — we’re always here if you need any assistance! 🙌🚀
Great app, helps manage returns/exchanges easily. Still needs few features, but dev team is working to add them on daily basis. So super happy!
Thank you for your feedback on our Synctrack Returns & Exchanges app! 🌟 We're thrilled to hear that you find it great for managing returns and exchanges easily. 💼 Your suggestions for additional features are valuable to us, and we're actively working on adding them to enhance the app's functionality. 😊 We're delighted that you're super happy with our app and our ongoing development efforts. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to help! 🚀
Great app and amazing service.
Thank you so much for the great feedback! 😊🌟
We’re thrilled to hear that you’re enjoying Synctrack: Returns & Exchanges and that our service made a positive impression. Providing a smooth experience and reliable support is always our top priority 🚀💙
Thanks again for choosing Synctrack: Returns & Exchanges, we’re always here if you need any help! 🙌✨
Support
App support provided by Synctrack.
Resources
Launched
March 13, 2023 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit
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Edit customers
Customer data
-
Edit products
Inventory, product listings, products, collections
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Edit orders
All order history, merchant managed fulfillment, returns, order edits
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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Edit other data
Locations, Shopify Markets settings, Online Store navigation, price rules
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